Introduction video
What you need to know before starting your escape:
Requirements
- You will need Internet access.
- We suggest a maximum of five players in each group. It is possible to play remotely through a video conferencing platform of your choice (like Zoom, Teams, and Google Meet).
- We recommend playing on a desktop or laptop. However, it is also possible to play on a mobile device.
- This escape is appropriate for adults and children ages 14 and up. It is suitable for children ages 8 and up when accompanied by adults.
Purchase and Setup
- The cost is $14.99 per player (min 2 players) for up to 20 players. If you are more than 5, you can play in small groups against each other - let the fastest escape team win. More than 20 playing? Contact us for our big group packages.
- During the ordering process, you will choose a date and time for your escape links to be activated.
- Your links will become active at your chosen start time and will remain active for five hours so that you may start your escape of approximately 60 minutes whenever you wish within the five-hour period. Email us if you need your activation time to be adjusted.
- After you have purchased the virtual escape, you will receive a confirmation by email. Our team will prepare your links within a few minutes and send you a second email with the official links for your experience as well as instructions on how to play. (Outside of our office hours, it can take up to 12 hours to receive your second email)
Une version francophone est aussi disponible.
Large group or workspace?
Interested in hiring a live event host?
Contact us
Une version francophone est aussi disponible.
Large group or workspace?
Interested in hiring a live event host?
FAQ
How do we play with a group remotely?
Choose your preferred video conferencing platform and follow our instructions.
Do we need a live host from Mobile Escapes during our escape?
No, our virtual escape rooms do not require a live host, but we do offer live hosting as an add-on service. We provide instructions on how to play on your own. Feel free to contact us if you have any questions on how it works. You can also contact us if you are interested in hiring a live host for your event - this is not necessary, but it's something that can add value to your event, especially if you have a large number of participants.
What are your office hours?
Monday - Sunday : 9:00 AM to 5:00 PM Eastern Time. However, it is possible to book a self-hosted or hosted event with us outside of our office hours.
You can program your virtual escape to play on any date and time. Our games can be played 24/7 and anywhere around the world.
Can we play the game immediately after the purchase?
If you want to play on the same day that you book your escape, please make your booking within our office hours. However, you can always contact us to see if a member of our team is available for immediate programming of your personalized links, regardless of the time.
Can I book a virtual escape for my office or workplace?
Yes! Contact us to learn more about our virtual corporate events, including information about hiring us to act as hosts during your event.
Can I try before I buy?
Yes! You can try a demo of the first puzzle of The Prestigious Booking or Once in a Blue Moon.
Can we play with more than 20 players?
Yes, please contact us for group bookings.
Can I give a virtual escape as a gift?
Yes. If you plan on playing with the recipient, simply indicate that this is a gift through your purchase process and we will attach a gift certificate to your order. If you are not playing with the recipient, please purchase a gift card.You may also be interested in our escape cards.
Is this a video or 3D game?
No, it is not a 3D game. The puzzles are solved using interactive elements, audio recordings, video clips, text and images. Whenever there is sound or video, we’ve included an alternative text description.
Is there an app to download or install?
The game is all within your browser - there is no software to download. Note that you will never be asked to browse any other websites or social media pages to solve our puzzles (i.e. Facebook, Instagram, etc).
Which web browser is recommended?
We recommend the Google Chrome browser to maximize the performance of your escape game. If you don't have Google Chrome, our platform has been tested on other major and newer browsers (Microsoft Edge, Safari, Mozilla Firefox) and these also allow playing this virtual escape. Still unsure? Feel free to test our demo links with your current browser.
What video conferencing platform should I use?
Our game runs in your browser. Any video conferencing platform that allows screen sharing is supported: Zoom, Microsoft Teams, Google Meet, WebEx, etc.
What if we are not able to finish in the allotted time?
Our game system will not cut you off if you go over the target escape time. However, some event organizers may choose to set a maximum time for their event, and have all groups reconvene in the main meeting when that time expires. If you want to make sure that all players succeed within that time frame, you can encourage the use of hints (at the bottom of each page).
How do I start the game?
After your purchase, you will receive an email with two personalized access links for your virtual escape: a captain link and a participant link. Each team captain will open the captain link web page, share their screen, and click the "Start escape" button. The captain link includes the game clock and the hint system. The team captain can request hints if the players are stuck on a puzzle.
All other players can open their participant link web page to follow along. Participants are able to explore content and try out passwords, but do not have an in-game timer and can only request extra hints through their team captain.
How much does it cost?
The cost is $14.99 CAD per player for up to 20 players. For larger group sizes, please contact us for more options on pricing.
Which timezone are you in?
Mobile Escapes is in Eastern Time. We can set up the escape to start at your local time, but please specify your time zone when booking. Our escape games have been played by teams all across the world!
How far in advance do I have to book?
During our business hours, we can set up your escape within minutes. Outside of our business hours, contact us to make sure we are available to process your order. For larger groups, we recommend 24 hours notice to make sure that we can answer any questions before your event. If you would like to hire a live host, please book as soon as possible to confirm our availability.
Is there a maximum capacity per team?
No, you can play as many as you'd like on the same team. There is no technical limitation to the number of players per team.
We usually recommend around five players per team, however, we've had groups of 8 and even entire classrooms play together as one team without issues.
How do I book an escape?
If you are 20 players or fewer and do not require a live host, you can book directly from our online store. If you are more than 20 players and/or would like to book a full host or a partial host, please contact us and we will help you set up your booking.
I have another question...
Shoot us an email! We're here to help.
